Lupa PIN DANA? Cara Reset yang Aman

Forgot your DANA PIN? Don't panic — and definitely don't start guessing wildly, because too many wrong attempts can temporarily lock you out. The reset process is built into the app and takes a couple of minutes.

Resetting your PIN in the app

1. On the PIN screen, look for "Forgot PIN" or similar.
2. DANA will verify it's really you — typically via an OTP sent to your registered mobile number, sometimes plus face verification.
3. Enter the OTP, then set a new 6-digit PIN.
4. Pick something you can remember but others can't guess: not your birth year, not 123456, and not the same as your ATM PIN.

If you changed your number

This is where it gets trickier: OTPs go to your registered number. If you've lost access to that number, you'll need to go through DANA's account recovery via the official help center, which usually means verifying your identity with your KTP. It's slow on purpose — that's what keeps someone else from stealing your account with a new SIM.

What NOT to do

• Don't keep guessing the PIN — repeated failures trigger temporary locks.
• Don't ask "customer service" on WhatsApp or Telegram for help — the real DANA never resets PINs over chat, and anyone offering to is phishing. More on these tricks in our security guide.
• Don't reinstall the app as a first resort — you'll still need the same number, OTP, and PIN to log back in.

Once you're back in, consider enabling fingerprint or face unlock so you type the PIN less often — fewer chances to forget it, same protection underneath.